Remote Italian Support Specialist – Greece

FH Collective - Academy; Roma; Remote; EUR 10,663 - 12,772; Full time

Benefits offered by this job

Performance Bonus: Up to 10%

Paid Training

Full relocation support

Job summary

FH Collective - Academy is seeking enthusiastic Italian speakers for a Customer Experience Project in Greece, offering a remote work setup. This role supports international candidates with full relocation packages and paid training.

You will provide customer support across various channels and contribute to maintaining high service standards. Strong Italian language skills are essential, along with a positive attitude for helping customers. The position offers comprehensive training, making it suitable for individuals without prior experience.

Qualifications

• Fluent Italian (C1/C2 level) required.
• Good working knowledge of English (B2+ level) for training and internal communication.
• Strong interpersonal and analytical skills.
• Solutions-driven mindset and passion for helping others.
• Comfort with digital tools and multi-screen environments.
• Ability to adapt to a fast-paced, multicultural team.
• No prior experience required; full training provided.

Responsibilities

• Providing customer support via phone, email, and chat (in Italian).
• Assisting with account issues and platform queries.
• Resolving customer inquiries efficiently with high service quality.
• Logging interaction details accurately in internal CRM systems.
• Meeting team productivity and quality targets.
• Advocating for community safety and product understanding.

Job description

FH Collective - Academy is seeking enthusiastic Italian speakers for a Customer Experience Project in Greece, offering a remote work setup. This role supports international candidates with full relocation packages and paid training.

You will provide customer support across various channels and contribute to maintaining high service standards. Strong Italian language skills are essential, along with a positive attitude for helping customers. The position offers comprehensive training, making it suitable for individuals without prior experience.