Remote Italian Support Specialist – Greece Relocation

FH Collective - Academy; Cremona; Vor Ort; EUR 12.600 - 16.800; Vollzeit

Benefits dieser Stelle

Relocation package

Flight covered

Hotel accommodation (2 weeks)

Airport pickup

Real estate agency fee covered

Full training provided

Performance bonus

Zusammenfassung

FH Collective - Academy is seeking Italian-speaking Customer Experience staff for a remote role based in Greece. You will provide support across phone, email, and chat, handling account issues and platform queries with high service quality, while collaborating with a multicultural team.

Training is fully provided, and relocation support is offered for EU candidates. A dynamic benefit package includes a monthly base salary, performance bonus, and full onboarding from day one.

Qualifikationen

• Fluent Italian (C1/C2) required.
• Good working knowledge of English (B2+) for training and internal communication.
• Strong interpersonal and analytical skills required.
• Solutions-driven mindset and passion for helping others.
• Comfortable with digital tools and multi-screen setups.
• No prior experience required — full training provided.

Aufgaben

• Provide customer support via phone, email, and chat in Italian.
• Assist with account issues, content reports, and platform queries.
• Resolve inquiries efficiently while maintaining high service quality.
• Log interactions accurately in CRM systems.
• Meet team productivity and quality targets.
• Promote community safety and product understanding.

Kenntnisse

Fluent Italian

English proficient

Interpersonal skills

Analytical thinking

Customer-centric

Multitasking

Willing to learn

Tools

CRM systems

Jobbeschreibung

FH Collective - Academy is seeking Italian-speaking Customer Experience staff for a remote role based in Greece. You will provide support across phone, email, and chat, handling account issues and platform queries with high service quality, while collaborating with a multicultural team.

Training is fully provided, and relocation support is offered for EU candidates. A dynamic benefit package includes a monthly base salary, performance bonus, and full onboarding from day one.