Remote Italian Support Agent — Greece Relocation

FH Collective Academy; Padova; Remoto; EUR 163.000 - 188.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Descrizione del lavoro

FH Collective Academy is offering a fully remote Italian-speaking customer support role with relocation to Greece and full relocation assistance. The position includes paid training and a competitive salary package, with a 5-days-per-week schedule and rotating shifts.

You will provide Italian customer support via phone, email, and chat, handle inquiries, troubleshoot issues, and assist customers with products and platform features.

Competenze

• Fluent Italian – C1/C2 level
• English – B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Familiar with CRM systems and multiple applications

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English proficiency

Customer focus

Communication skills

Problem solving

CRM experience

Descrizione del lavoro

FH Collective Academy is offering a fully remote Italian-speaking customer support role with relocation to Greece and full relocation assistance. The position includes paid training and a competitive salary package, with a 5-days-per-week schedule and rotating shifts.

You will provide Italian customer support via phone, email, and chat, handle inquiries, troubleshoot issues, and assist customers with products and platform features.