Remote Italian-Speaking Support Agent — Greece Relocation

FH Collective Academy; Pisa; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Remote work in Greece

Training provided

Performance bonus

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role for Italian speakers, with relocation to Greece and paid training. The position includes a monthly gross salary with a multi-salary structure and a performance bonus, plus relocation benefits.

You will provide support in Italian via phone, email, and chat, handle inquiries, troubleshoot issues, and ensure high customer satisfaction while working in a fast-paced, international team.

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

Communication

Empathy

Problem solving

CRM systems

Attention to detail

Remote work

Multi-application use

Independent work

Strumenti

CRM systems

Digital tools

Multiple applications

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role for Italian speakers, with relocation to Greece and paid training. The position includes a monthly gross salary with a multi-salary structure and a performance bonus, plus relocation benefits.

You will provide support in Italian via phone, email, and chat, handle inquiries, troubleshoot issues, and ensure high customer satisfaction while working in a fast-paced, international team.