Remote Italian Customer Support Specialist – Greece

FH Collective - Academy; Novara; In loco; EUR 13.230 - 16.170; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package (EU)

Flight ticket covered (EU)

2 weeks hotel on arrival

Airport pickup on arrival

Real estate agency fee covered

Paid training

Descrizione del lavoro

FH Collective - Academy seeks an Italian-speaking Customer Experience specialist to join our remote Greece-based team. You will support customers via phone, email, and chat, focusing on Italian language interactions and accurate CRM logging.

The role includes full EU relocation support, paid training from day one, and a base salary with performance bonuses. Join a collaborative, remote-friendly, multicultural environment with growth opportunities.

Competenze

• Fluent Italian (C1/C2) required.
• Good working knowledge of English (B2+).
• Strong interpersonal and analytical skills.
• Solutions-driven mindset with a passion for helping others.
• Comfortable with digital tools and multi-screen environments.
• Able to adapt to a fast-paced, multicultural team.
• No prior experience required — full training provided.

Mansioni

• Provide customer support via phone, email, and chat in Italian.
• Assist with account issues, content reports, and platform queries.
• Resolve inquiries while maintaining high service quality.
• Log interaction details accurately in CRM systems.
• Meet standard team productivity and quality targets.
• Advocate for community safety and product understanding.

Conoscenze

Italian fluency

English proficiency

Interpersonal skills

Analytical skills

Customer help mindset

Multitasking in digital tools

Willingness to learn

Strumenti

CRM systems

Descrizione del lavoro

FH Collective - Academy seeks an Italian-speaking Customer Experience specialist to join our remote Greece-based team. You will support customers via phone, email, and chat, focusing on Italian language interactions and accurate CRM logging.

The role includes full EU relocation support, paid training from day one, and a base salary with performance bonuses. Join a collaborative, remote-friendly, multicultural environment with growth opportunities.