Remote Italian-Speaking Support Specialist — Greece

FH Collective Academy; Napoli; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Performance bonus

Descrizione del lavoro

FH Collective Academy is seeking a fully remote Italian-speaking customer support specialist, operating from Greece with a comprehensive relocation package. You will respond to inquiries by phone, email, and chat, troubleshoot, and guide users through our products to ensure satisfaction.

The role offers 1,045 EUR gross per month across 14 salaries, plus a performance bonus up to 15% and fully paid training from day one. Relocation support covers travel, hotel, and logistics.

Competenze

• Fluent Italian (C1/C2) and English (B2+) required.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic.
• Ability to work independently in a remote setup.
• Experience with CRM and digital tools preferred.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide solutions.
• Assist customers with products, services, and platform features.
• Document interactions and maintain quality standards.
• Maintain high customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

CRM systems

Strumenti

CRM systems

Ticketing tools

Descrizione del lavoro

FH Collective Academy is seeking a fully remote Italian-speaking customer support specialist, operating from Greece with a comprehensive relocation package. You will respond to inquiries by phone, email, and chat, troubleshoot, and guide users through our products to ensure satisfaction.

The role offers 1,045 EUR gross per month across 14 salaries, plus a performance bonus up to 15% and fully paid training from day one. Relocation support covers travel, hotel, and logistics.