Remote Italian Support Agent — Greece Relocation Included

FH Collective Academy; Brescia; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role in Greece, with relocation support and paid training. You’ll handle Italian-language inquiries from customers via phone, email and chat, contributing to high satisfaction and effective solutions.

The position requires Italian language proficiency (C1/C2) and English (B2+), strong communication, and comfort using CRM tools in a fast-paced international team.

Competenze

• Fluent Italian at C1/C2 level.
• English proficiency B2+ for training.
• Excellent communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting abilities.
• Experience with CRM systems and multiple applications.
• Ability to work independently in a remote environment.
• Willingness to work rotating shifts.
• Thrives in a fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Excellent communication

Customer empathy

Problem solving

CRM software

Data entry

Remote work

Rotational shifts

Team collaboration

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role in Greece, with relocation support and paid training. You’ll handle Italian-language inquiries from customers via phone, email and chat, contributing to high satisfaction and effective solutions.

The position requires Italian language proficiency (C1/C2) and English (B2+), strong communication, and comfort using CRM tools in a fast-paced international team.