Remote Italian-Speaking Support Agent – Greece Relocation

FH Collective Academy; Firenze; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role for Italian speakers, with relocation to Greece and full remote work from Greece. You will handle inquiries via phone, email, and chat, ensuring accurate data entry and high customer satisfaction while working in a fast-paced international team.

The position requires Italian fluency (C1/C2) and English (B2+), with training provided and a relocation package included.

Competenze

• Fluent Italian – C1/C2 level required.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency

English communication

Strong communication

Customer-focused

Problem solving

CRM systems

Data entry accuracy

Remote independence

Rotational shifts

Team collaboration

Strumenti

CRM systems

Multiple applications

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role for Italian speakers, with relocation to Greece and full remote work from Greece. You will handle inquiries via phone, email, and chat, ensuring accurate data entry and high customer satisfaction while working in a fast-paced international team.

The position requires Italian fluency (C1/C2) and English (B2+), with training provided and a relocation package included.