Remote Italian-Speaking Support Agent (Greece Relocation)

FH Collective Academy; Treviso; Remoto; EUR 14.000 - 18.000; Tempo pieno

Descrizione del lavoro

FH Collective Academy seeks a candidate for a fully remote customer support role based in Greece, with a complete relocation package. You will provide Italian-language support via phone, email and chat, and participate in paid training to ramp up quickly.

The role requires Italian at C1/C2 and English at B2+, excellent communication, and comfortable using CRM software. You will join an international, multicultural team and work in a flexible, rotating shift environment.

Competenze

• Italian fluency at C1/C2 level.
• English proficiency at B2+ for training and communication.
• Ability to work autonomously in a remote setup.
• Experience with CRM systems preferred.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide solutions.
• Assist customers with products, services, and platform features.
• Document interactions and maintain quality standards.
• Maintain high levels of customer satisfaction.

Conoscenze

Italian language (C1/C2)

English language (B2+)

Strong communication

Customer focus

Problem solving

CRM software

Data entry

Remote work

Teamwork in multicultural teams

Attention to detail

Strumenti

CRM tools

Descrizione del lavoro

FH Collective Academy seeks a candidate for a fully remote customer support role based in Greece, with a complete relocation package. You will provide Italian-language support via phone, email and chat, and participate in paid training to ramp up quickly.

The role requires Italian at C1/C2 and English at B2+, excellent communication, and comfortable using CRM software. You will join an international, multicultural team and work in a flexible, rotating shift environment.