Remote Italian-Speaking Support Agent (Greece Relocation)

FH Collective Academy; Siena; Remoto; EUR 12.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

No recruitment fees

Descrizione del lavoro

FH Collective Academy is seeking a fully remote customer support specialist to assist Italian-speaking customers from Greece or remotely anywhere in Greece. The role offers a relocation package and paid training, plus a competitive salary.

You will provide support via phone, email, and chat while using CRM tools and multiple apps. We look for fluent Italian (C1/C2) and English (B2+) with strong communication, problem-solving, and the ability to work independently in a fast-paced, international

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English communication (B2+)

Customer service

CRM usage

Data entry accuracy

Strumenti

CRM software

Multiple apps

Descrizione del lavoro

FH Collective Academy is seeking a fully remote customer support specialist to assist Italian-speaking customers from Greece or remotely anywhere in Greece. The role offers a relocation package and paid training, plus a competitive salary.

You will provide support via phone, email, and chat while using CRM tools and multiple apps. We look for fluent Italian (C1/C2) and English (B2+) with strong communication, problem-solving, and the ability to work independently in a fast-paced, international