Remote Italian-Speaking Support Agent | Greece Relocation

FH Collective Academy; Messina; Remoto; EUR 156.000 - 201.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Relocation package

Performance bonus

Remote work

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role operating from Greece with relocation support. The position requires Italian fluency (C1/C2) and English (B2+) for training and internal communication. You will join a fast-paced, multinational team and provide high-quality help via multiple channels.

In this role, expect rotation shifts, onboarding training from day one, and a competitive compensation package with performance bonuses plus full relocation assistance.

Competenze

• Fluent Italian with C1/C2 level.
• English proficiency B2+ for training and internal comms.
• Strong communication and customer-service mindset.
• Ability to work remotely and independently.
• Comfort with CRM systems and multiple apps.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian language

English communication

Customer service

Remote work

Problem solving

CRM systems

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role operating from Greece with relocation support. The position requires Italian fluency (C1/C2) and English (B2+) for training and internal communication. You will join a fast-paced, multinational team and provide high-quality help via multiple channels.

In this role, expect rotation shifts, onboarding training from day one, and a competitive compensation package with performance bonuses plus full relocation assistance.