Remote Italian-Speaking Support Agent - Greece Relocation

FH Collective Academy; Cagliari; Remoto; EUR 14.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role based in Greece, with complete relocation assistance and paid training from day one. The position requires Italian fluency at C1/C2 and English at B2+ for training and internal communication.

You will work 5 days a week, 8 hours per day, with rotating shifts across Greece. Responsibilities include handling inquiries via phone, email, and chat, guiding customers through products and features, and ensuring accurate data

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experience with CRM systems and digital tools.
• Ability to work independently in a remote environment.
• Willingness to work in rotating shifts.
• Ability to work in a fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English (B2+)

Strong communication

Interpersonal skills

Customer-focused

Problem-solving

Remote work ability

Strumenti

CRM systems

Digital tools

Multi-application use

Descrizione del lavoro

FH Collective Academy is offering a fully remote customer support role based in Greece, with complete relocation assistance and paid training from day one. The position requires Italian fluency at C1/C2 and English at B2+ for training and internal communication.

You will work 5 days a week, 8 hours per day, with rotating shifts across Greece. Responsibilities include handling inquiries via phone, email, and chat, guiding customers through products and features, and ensuring accurate data