Remote Italian-Speaking Support Agent, Greece Relocation

FH Collective Academy; Como; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote role in Greece

Relocation package

Fully paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote customer support role based in Greece. You will handle Italian-language inquiries via phone, email and chat, while benefiting from relocation support and funded training to join an international team.

Requirements include fluent Italian (C1/C2) and English (B2+). The role offers rotational shifts, a performance bonus, and a comprehensive relocation package including flights, hotel stay, and real estate support.

Competenze

• Fluent Italian – C1/C2 level.
• English proficiency at B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Problem-solving and troubleshooting abilities.
• Comfortable using CRM systems and multiple applications.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English (B2+)

Excellent communication

Empathy and customer focus

Problem-solving

CRM systems experience

Strumenti

CRM software

Digital tools

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote customer support role based in Greece. You will handle Italian-language inquiries via phone, email and chat, while benefiting from relocation support and funded training to join an international team.

Requirements include fluent Italian (C1/C2) and English (B2+). The role offers rotational shifts, a performance bonus, and a comprehensive relocation package including flights, hotel stay, and real estate support.