Remote Italian-Speaking Support Specialist

FH Collective Academy; Milano; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote role in Greece

Relocation package

14 salaries per year

Performance bonus up to 15%

Fully paid training

Descrizione del lavoro

FH Collective Academy offers a fully remote role in Greece with a complete relocation package and training from day one. You will support Italian-speaking customers via phone, email, and chat, while coordinating with international teams.

The position requires Italian fluency (C1/C2) and English (B2+), with shifts across a 5-day workweek and a rotating schedule. Relocation and paid training are provided.

Competenze

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English proficiency

Excellent communication

Customer focused

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy offers a fully remote role in Greece with a complete relocation package and training from day one. You will support Italian-speaking customers via phone, email, and chat, while coordinating with international teams.

The position requires Italian fluency (C1/C2) and English (B2+), with shifts across a 5-day workweek and a rotating schedule. Relocation and paid training are provided.