Remote Italian-Speaking Support Agent (Greece)

FH Collective Academy; Como; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Flight ticket + 2 weeks hotel

Fully paid training

No recruitment fees

Descrizione del lavoro

FH Collective Academy is hiring a fluent Italian-speaking Customer Support professional for a fully remote role based in Greece, with a full relocation package and paid training. You will work 5 days a week, 8 hours daily, across rotational shifts, serving Italian customers by phone, email, and chat.

Requirements include Italian fluency at C1/C2 and English B2+, strong communication, problem solving, and experience with CRM tools.

Competenze

• Fluent Italian (C1/C2)
• English (B2+) for training and communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Problem-solving and troubleshooting abilities
• Comfort with CRM systems and multiple apps
• Attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Willingness to work rotational shifts
• Ability to collaborate in a fast-paced international team

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency

English proficiency

Strong communication

Customer focus

Problem solving

CRM software

Data entry accuracy

Independent remote work

Adaptability to shifts

Multicultural teamwork

Strumenti

CRM software

Digital tools

Descrizione del lavoro

FH Collective Academy is hiring a fluent Italian-speaking Customer Support professional for a fully remote role based in Greece, with a full relocation package and paid training. You will work 5 days a week, 8 hours daily, across rotational shifts, serving Italian customers by phone, email, and chat.

Requirements include Italian fluency at C1/C2 and English B2+, strong communication, problem solving, and experience with CRM tools.