Remote Italian-Speaking Support Agent | Greece Relocation

FH Collective Academy; Reggio Emilia; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Flight/hotel relocation support

Remote work from Greece

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote role based in Greece with a complete relocation package. You will provide Italian-language support from Greece, with training and a competitive salary, plus a performance bonus.

The role involves remote collaboration across shifts, and full relocation support is included. Ideal candidates speak Italian at C1/C2 and English at B2+, process inquiries, troubleshoot smoothly, and document interactions.

Competenze

• Fluent Italian (C1/C2).
• English (B2+) for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable with CRM systems and multiple applications.
• Excellent data entry accuracy.
• Ability to work independently in a remote environment.
• Willingness to rotate shifts in a remote setting.
• Ability to work in a fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English (B2+)

Strong communication

Customer-focused approach

Problem solving

Data entry accuracy

Independent remote work

Team collaboration

Strumenti

CRM systems

Multiple applications

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote role based in Greece with a complete relocation package. You will provide Italian-language support from Greece, with training and a competitive salary, plus a performance bonus.

The role involves remote collaboration across shifts, and full relocation support is included. Ideal candidates speak Italian at C1/C2 and English at B2+, process inquiries, troubleshoot smoothly, and document interactions.