Remote Italian-Speaking Customer Support Specialist

FH Collective Academy; Modena; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid relocation to Greece

Training from day one

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with relocation support. The position requires fluent Italian and English for training and internal communication.

You will provide Italian-language customer support, troubleshoot issues, and assist customers with products and platform features. Benefits include a relocation package, fully paid training from day one, and a performance bonus up to 15% of the target.

Competenze

• Fluent Italian with C1/C2 level proficiency.
• English at least B2+ for training and internal communication.
• Strong communication and interpersonal skills for customer interactions.
• Customer-focused and empathetic approach to support.
• Strong problem-solving and troubleshooting abilities.
• Attention to detail and accurate data entry."Remote work experience is essential for this role."
• Ability to work independently in a remote, fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and adhere to quality standards.
• Maintain high levels of customer satisfaction.

Conoscenze

Italian (C1/C2)

Strong communication

Interpersonal skills

Customer-focused

Problem-solving

Data entry accuracy

Remote work ability

Strumenti

CRM systems

Digital tools

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with relocation support. The position requires fluent Italian and English for training and internal communication.

You will provide Italian-language customer support, troubleshoot issues, and assist customers with products and platform features. Benefits include a relocation package, fully paid training from day one, and a performance bonus up to 15% of the target.