Italian-Speaking Remote Customer Support Specialist

FH Collective Academy; Brescia; Remoto; EUR 163.000 - 188.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully remote role

Paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking Customer Support agent for a fully remote role based in Greece. You will provide support via phone, email, and chat, handle inquiries and troubleshoot issues while documenting interactions.

The role offers a relocation package, 14 monthly payments of €1,045 gross, and a performance bonus up to 15% with paid training from day one. Fluency in Italian (C1/C2) and English (B2+) are required, with rotating shifts from 08:00 to 00:00.

Competenze

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.
• Good attention to detail and data entry accuracy.
• Ability to work independently in a remote environment.
• Willing to work rotating shifts.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian language proficiency (C1/C2)

Customer service

Communication skills

Problem solving

CRM systems usage

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking Customer Support agent for a fully remote role based in Greece. You will provide support via phone, email, and chat, handle inquiries and troubleshoot issues while documenting interactions.

The role offers a relocation package, 14 monthly payments of €1,045 gross, and a performance bonus up to 15% with paid training from day one. Fluency in Italian (C1/C2) and English (B2+) are required, with rotating shifts from 08:00 to 00:00.