Remote Italian-Speaking Support Agent in Greece

FH Collective - Academy; Potenza; In loco; EUR 15.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Paid training

Flight covered

Hotel accommodation

Airport pickup

Real estate fee covered

Descrizione del lavoro

FH Collective - Academy is seeking an Italian-speaking Customer Experience agent to join our remote team in Greece. You will provide support via phone, email, and chat in Italian, help resolve account issues, and guide users through the platform.

Relocation is supported for EU candidates; training is paid from day one. The base salary is €1,050 gross per month (14 salaries per year) with a bonus of up to 10% based on performance. This role offers an international, flexible work environment.

Competenze

• Fluent Italian (C1/C2)
• Good working knowledge of English (B2+)
• Strong interpersonal and analytical skills
• Solutions-driven mindset
• Comfortable with digital tools and multi-screen environments
• Able to adapt to a fast-paced, multicultural team
• No prior experience required — full training provided

Mansioni

• Providing customer support via phone, email, and chat (in Italian)
• Assisting with account issues, content reports, and platform queries
• Resolving customer inquiries efficiently while maintaining high service quality
• Logging interaction details accurately in internal CRM systems
• Meeting standard team productivity and quality targets
• Advocating for community safety and product understanding

Conoscenze

Fluent Italian

English proficiency

Interpersonal skills

Analytical skills

Solutions mindset

Tech savvy

Adaptability

Descrizione del lavoro

FH Collective - Academy is seeking an Italian-speaking Customer Experience agent to join our remote team in Greece. You will provide support via phone, email, and chat in Italian, help resolve account issues, and guide users through the platform.

Relocation is supported for EU candidates; training is paid from day one. The base salary is €1,050 gross per month (14 salaries per year) with a bonus of up to 10% based on performance. This role offers an international, flexible work environment.