Remote Italian-Speaking Support Specialist in Greece

FH Collective - Academy; Pisa; Remote; EUR 14,500 - 17,100; Full time

Benefits offered by this job

Flight ticket covered (EU)

2 weeks hotel accommodation upon ARRIV

Airport pickup on arrival

Real estate agency fee covered

Job summary

FH Collective - Academy is seeking an Italian-speaking Customer Experience Agent to join our remote team in Greece. You will provide support via phone, email, and chat, handling account issues and platform inquiries, with full relocation assistance for EU candidates.

No prior experience required; we offer full training and a base salary plus a bonus. Fluency in Italian and strong communication skills are essential.

Qualifications

• Fluent Italian (C1/C2)
• Good working knowledge of English (B2+) for training and internal communication
• Strong interpersonal and analytical skills
• Solutions-driven mindset and genuine passion for helping others
• Comfortable navigating digital tools and multi-screen environments
• Ability to adapt to a fast-paced, multicultural team
• No prior experience required — full training provided

Responsibilities

• Provide customer support via phone, email, and chat in Italian
• Assist with account issues, content reports, and platform queries
• Resolve inquiries efficiently while maintaining high service quality
• Log interaction details in internal CRM systems
• Meet standard team productivity and quality targets
• Advocate for community safety and product understanding

Skills

Italian fluency

English proficiency

Interpersonal skills

Analytical skills

Customer support mindset

Multitasking in digital tools

Tools

CRM systems

Job description

FH Collective - Academy is seeking an Italian-speaking Customer Experience Agent to join our remote team in Greece. You will provide support via phone, email, and chat, handling account issues and platform inquiries, with full relocation assistance for EU candidates.

No prior experience required; we offer full training and a base salary plus a bonus. Fluency in Italian and strong communication skills are essential.