Remote Italian-Speaking Customer Support in Greece

FH Collective - Academy; Reggio Emilia; Remote; EUR 14,000 - 16,170; Full time

Benefits offered by this job

Relocation package

Fully paid training

14 salaries (base)

Job summary

FH Collective - Academy is seeking an Italian-speaking Customer Experience professional for a remote role based in Greece. You will handle customer support in Italian, manage account issues, and assist with platform queries from a multicultural team.

The role offers full training paid from day one, relocation support within the EU, and a baseline monthly salary with potential performance bonuses. No prior experience required, making it ideal for newcomers seeking growth.

Qualifications

• Fluent Italian (C1/C2) required.
• Good working knowledge of English (B2+) for training and internal communication.
• Strong interpersonal and analytical abilities.
• Solutions-driven mindset with a passion for helping others.
• Comfortable navigating digital tools and multi-screen environments.
• Ability to adapt to a fast-paced, multicultural team.
• No prior experience required — full training provided.

Responsibilities

• Provide customer support via phone, email, and chat in Italian.
• Assist with account issues, content reports, and platform queries.
• Resolve customer inquiries efficiently while maintaining high service quality.
• Log interaction details accurately in internal CRM systems.
• Meet standard team productivity and quality targets.
• Advocate for community safety and product understanding.

Skills

Fluent Italian

English (B2+)

Interpersonal skills

Analytical skills

Customer support

CRM navigation

Tools

CRM systems

Job description

FH Collective - Academy is seeking an Italian-speaking Customer Experience professional for a remote role based in Greece. You will handle customer support in Italian, manage account issues, and assist with platform queries from a multicultural team.

The role offers full training paid from day one, relocation support within the EU, and a baseline monthly salary with potential performance bonuses. No prior experience required, making it ideal for newcomers seeking growth.