Remote Italian-Speaking Support Agent - Greece Relocation

FH Collective Academy; Pisa; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with relocation support. You will work from anywhere in Greece, handling Italian-speaking customer inquiries and helping users with products and platform features.

The position requires fluent Italian (C1/C2) and English (B2+). It includes paid training, a competitive salary (€1,045 gross/month with 14 salaries), and a performance bonus up to 15%.

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Able to enter data accurately and maintain records.
• Able to work independently in a remote environment.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

Customer service

CRM tools

Remote work

Communication skills

Strumenti

CRM software

Multi-channel tools

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with relocation support. You will work from anywhere in Greece, handling Italian-speaking customer inquiries and helping users with products and platform features.

The position requires fluent Italian (C1/C2) and English (B2+). It includes paid training, a competitive salary (€1,045 gross/month with 14 salaries), and a performance bonus up to 15%.