Remote Italian-Speaking Support Agent — Greece Relocation

FH Collective Academy; Monza; Remoto; EUR 17.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

14 monthly salaries

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote Italian-speaking customer support role based in Greece. You will join a global team, with a full relocation package and work-from-anywhere flexibility across Greece, while building an international career.

You will handle incoming inquiries in Italian and English, resolve issues, document interactions, and maintain high customer satisfaction. The position offers 5×8h shifts, paid training from day one, and a competitive compensation package.

Competenze

• Fluent Italian at C1/C2 level
• English B2+ for training
• Strong communication and interpersonal skills
• Customer-focused and empathetic
• Problem-solving and troubleshooting abilities
• Proficient with CRM systems and digital tools
• Accurate data entry and attention to detail
• Ability to work independently in remote environment
• Willingness to work rotational shifts
• Capable to collaborate in fast-paced international team

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English proficiency

Communication skills

Empathy

Problem solving

CRM software

Data entry accuracy

Remote work

Rotational shifts

Multicultural teamwork

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote Italian-speaking customer support role based in Greece. You will join a global team, with a full relocation package and work-from-anywhere flexibility across Greece, while building an international career.

You will handle incoming inquiries in Italian and English, resolve issues, document interactions, and maintain high customer satisfaction. The position offers 5×8h shifts, paid training from day one, and a competitive compensation package.