Remote Italian-Speaking Support Agent – Greece Relocation

FH Collective - Academy; Como; Remote; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Remote work from Greece

Job summary

FH Collective - Academy is seeking an Italian-speaking Customer Support Specialist for a fully remote role in Greece. The position offers relocation support, paid training, and a salary paid in 14 monthly installments.

You will handle inquiries via phone, email, and chat, maintain high customer satisfaction, and work with a multilingual team on global platforms.

Fluency in Italian (C1/C2) and English (B2+) are required, with Rotational shifts and a friendly, fast-paced environment.

Qualifications

• Fluent Italian – C1/C2 level required.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

English Proficiency

CRM proficiency

Tools

CRM systems

Job description

FH Collective - Academy is seeking an Italian-speaking Customer Support Specialist for a fully remote role in Greece. The position offers relocation support, paid training, and a salary paid in 14 monthly installments.

You will handle inquiries via phone, email, and chat, maintain high customer satisfaction, and work with a multilingual team on global platforms.

Fluency in Italian (C1/C2) and English (B2+) are required, with Rotational shifts and a friendly, fast-paced environment.