Italian-Speaking Support Agent — Remote Greece Relocation

FH Collective Academy; Genova; Remoto; EUR 15.000 - 19.000; Tempo pieno

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with full relocation support. You will work from anywhere in Greece, receive paid training, and a competitive salary package.

The position includes a relocation package with flights, hotel, and real estate assistance. You will provide Italian-language support via phone, email and chat, handle inquiries, troubleshoot issues, and document interactions to ensure quality customer service in a fast-paced, international

Competenze

• Fluent Italian at C1/C2 level required.
• English B2+ for training and internal communication.
• Strong communication and problem-solving abilities.
• Experience using CRM systems preferred.

Mansioni

• Provide Italian-language customer support via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high level of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English (B2+)

Strong communication

Customer focus

Problem solving

CRM usage

Attention to detail

Remote work

Rotational shifts

Multicultural teamwork

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with full relocation support. You will work from anywhere in Greece, receive paid training, and a competitive salary package.

The position includes a relocation package with flights, hotel, and real estate assistance. You will provide Italian-language support via phone, email and chat, handle inquiries, troubleshoot issues, and document interactions to ensure quality customer service in a fast-paced, international