Remote Italian-Speaking Support Specialist | Greece Relocation

FH Collective - Academy; Genova; Remote; EUR 15,000 - 17,000; Full time

Job summary

FH Collective - Academy is offering a fully remote customer support role based in Greece. You will handle Italian-language inquiries across phone, email, and chat, with training conducted in English.

The position includes a relocation package and a competitive gross salary with 14 monthly salaries and a performance bonus up to 15%. Working hours are standard full-time with shifts; you will join an international, multicultural team and use CRM tools to ensure accurate data handling and high

Qualifications

• Fluent Italian at C1/C2 level required.
• English at B2+ level for training and communication.
• Excellent communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting abilities.
• Proficient with CRM systems and data entry.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian (C1-C2)

English B2+

Communication

Problem solving

Attention to detail

Remote work independence

Multicultural team

Tools

CRM systems

Job description

FH Collective - Academy is offering a fully remote customer support role based in Greece. You will handle Italian-language inquiries across phone, email, and chat, with training conducted in English.

The position includes a relocation package and a competitive gross salary with 14 monthly salaries and a performance bonus up to 15%. Working hours are standard full-time with shifts; you will join an international, multicultural team and use CRM tools to ensure accurate data handling and high