Italian-Speaking Remote Support Agent — Greece Relocation

FH Collective Academy; Bologna; Remoto; EUR 15.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Paid training

Remote work

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with a complete relocation package. You will work remotely from anywhere in Greece, joining an international team with paid training, a competitive salary, and relocation support.

Responsibilities include providing Italian-language customer support via phone, email, and chat; handling inquiries; troubleshooting; using CRM; and maintaining customer satisfaction. Working schedule is 5 days per week, 8 hours with rotational shifts.

Competenze

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Excellent communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experienced with CRM systems and digital tools.
• Attention to detail and accurate data entry.
• Ability to work independently in a remote setup.
• Comfort with rotating shifts and fast-paced teams.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and adhere to quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

Strong communication

Customer focus

Problem solving

CRM familiarity

Attention to detail

Remote work ability

Team collaboration

Strumenti

CRM systems

Digital tools

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with a complete relocation package. You will work remotely from anywhere in Greece, joining an international team with paid training, a competitive salary, and relocation support.

Responsibilities include providing Italian-language customer support via phone, email, and chat; handling inquiries; troubleshooting; using CRM; and maintaining customer satisfaction. Working schedule is 5 days per week, 8 hours with rotational shifts.