Remote Italian-Speaking Support Agent (Greece)

FH Collective Academy; Ravenna; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote role in Greece

Relocation package

Paid training from day one

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with relocation support and paid training. The position requires fluent Italian and English for training and internal comms, 5 days a week, with rotational shifts.

Compensation is €1,045 gross per month paid across 14 salaries, plus a performance bonus up to 15% and fully paid training from day one. You'll provide Italian-language support via phone, email and chat, handle inquiries, troubleshoot issues, and

Competenze

• Fluent Italian language skills (C1/C2).
• English at least B2+ for training and internal communication.
• Strong customer-service mindset with clear communication.
• Ability to work independently in a fully remote, international context.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Customer service

Problem solving

Communication skills

Attention to detail

Remote work

Team collaboration in remote settings

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with relocation support and paid training. The position requires fluent Italian and English for training and internal comms, 5 days a week, with rotational shifts.

Compensation is €1,045 gross per month paid across 14 salaries, plus a performance bonus up to 15% and fully paid training from day one. You'll provide Italian-language support via phone, email and chat, handle inquiries, troubleshoot issues, and