Remote Italian-Speaking Support Agent — Relocation Covered

FH Collective Academy; Livorno; Remote; EUR 156,000 - 190,000; Full time

Job summary

FH Collective Academy is recruiting for a fully remote role based in Greece, with full relocation support and a competitive salary package. You will provide Italian-language customer support from anywhere in Greece, with training from day one and a rotating shift pattern.

Average compensation includes €1,045 gross/month paid across 14 salaries, plus a performance bonus up to 15%. Fluent Italian and English communication are required, along with strong customer-focus and problem-solving

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple applications.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian (C1/C2)

English (B2+)

Communication skills

Customer-focused

Problem-solving

Remote work

Tools

CRM systems

Job description

FH Collective Academy is recruiting for a fully remote role based in Greece, with full relocation support and a competitive salary package. You will provide Italian-language customer support from anywhere in Greece, with training from day one and a rotating shift pattern.

Average compensation includes €1,045 gross/month paid across 14 salaries, plus a performance bonus up to 15%. Fluent Italian and English communication are required, along with strong customer-focus and problem-solving