Premium Italian Customer Experience Specialist

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious client service company in Brescia, Italy, is seeking an experienced customer service representative. You will deliver exceptional customer service and manage customer relationships while collaborating with internal teams. The role requires excellent Italian and very good English skills, alongside previous experience in premium or luxury brands. Competitive salary and relocation assistance are provided.

Servizi

Competitive monthly salary

Health care benefits

Free online Greek language courses

Complete support for relocation

Competenze

• Previous experience in customer service ideally in a premium or luxury brand.
• Familiarity with CRM systems is a plus.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Descrizione del lavoro

A prestigious client service company in Brescia, Italy, is seeking an experienced customer service representative. You will deliver exceptional customer service and manage customer relationships while collaborating with internal teams. The role requires excellent Italian and very good English skills, alongside previous experience in premium or luxury brands. Competitive salary and relocation assistance are provided.