People & Culture Manager

Orient Express; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious hospitality company in Italy is seeking a People & Culture Manager to lead HR functions and enhance employee experience. Responsibilities include managing HR operations, crew workforce planning, and fostering a compliant workplace. The ideal candidate has significant experience in luxury hospitality, strong leadership skills, and is fluent in Italian and English. Competitive compensation and benefits package offered.

Servizi

Medical Insurance

Ticket Restaurant

Annual leave

Employee benefit card for discounts

Learning & development opportunities

Competenze

• Minimum 5 years of experience in a senior HR role within luxury hospitality.
• Proven track record in crew planning or complex shift management.
• Deep knowledge of industrial and union relations, including collective bargaining.

Mansioni

• Define and deliver the HR strategy in alignment with the General Manager.
• Lead the full spectrum of HR functions: talent acquisition, onboarding, and performance management.
• Promote a culture of well-being and engagement across all departments.

Conoscenze

Interpersonal and communication skills

Organizational abilities

Project management skills

Fluency in Italian and English

Entrepreneurial spirit

Formazione

Master’s degree in Human Resources or Business Administration

Strumenti

HRIS

ATS

Scheduling software

Payroll platforms

Descrizione del lavoro

Overview

We are looking for a People & Culture Manager to lead the People & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. Reporting to the General Manager, the HR Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

• Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express and Arsenale.
• Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
• Translate business priorities into effective people strategies and operational HR solutions.
• Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
• Update, review and ensure compliance with LQA/Forbes.

Crew Planning & Workforce Scheduling

• Lead the planning and roster design for onboard crew, ensuring alignment with service requirements, legal constraints, and the brand’s operational and quality standards.
• Oversee and coordinate the Crew Control team, a dedicated function within the HR Department responsible for daily crew allocation and shift management.
• Monitor key crew-related KPIs, including resource utilization, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
• Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
• Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

• Maintain structured, constructive relationships with trade unions and employee representatives (RSA/RSU, RLS), representing the company in all collective and individual labour matters.
• Lead negotiations and ensure implementation of collective labour agreements and company-level agreements, in line with legal obligations and company values.
• Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.
• Keep up to date with Italian labour legislation, proactively advising management and mitigating legal risks.

People Engagement & Workplace Culture

• Promote a culture of well-being, engagement, and excellence across all departments.
• Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.
• Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.
• Deploy initiatives that bring to life the Orient Express values and elevate the onboard and back-office employee experience.

Compensation, Benefits & Well-being

• Supervise compensation, benefits, and recognition programs, ensuring fairness, transparency, and market alignment.
• Manage payroll processes in coordination with external providers and internal stakeholders.
• Champion employee well-being, designing programs that support physical, mental, and emotional health.

Budget Management

• Co-lead with Finance the planning and monitoring of Employment Costs, ensuring alignment with operational budgets and staffing forecasts.
• Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.

Qualifications

• Master’s degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of experience in a senior HR role within luxury hospitality.
• Proven track record in crew planning or complex shift management, ideally in railway, aviation, cruise, or luxury travel sectors.
• Deep knowledge and hands-on experience in industrial and union relations, including collective bargaining and employment law.
• Excellent interpersonal and communication skills; fluent in Italian and English (written and spoken).
• Entrepreneurial spirit with strong organizational and project management abilities.
• Hands-on and strategic, able to operate effectively across both day-to-day execution and long-term planning.
• Proficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms, etc.).

Additional Information

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.