Partner Operations Specialist: Data & Customer Support

Deliveroo; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service based in Milano is seeking a Partner Operations Specialist to enhance the partner experience. In this role, you will manage operational requests, support menu setups, and handle refund processes, collaborating closely with various teams. Ideal candidates will have experience in customer support, strong communication skills, and fluency in Italian and English. This position is open to candidates from protected categories per Italian law.

Competenze

• Experience in customer support, operations, or partner management.
• Ability to manage multiple priorities effectively.
• Strong team-player with a proactive attitude.

Mansioni

• Provide prompt support for operational requests and issue resolution.
• Manage menu-related tasks for partners.
• Handle refund requests accurately and timely.
• Collaborate with Sales and Commercial teams.
• Identify opportunities for operational improvements.

Conoscenze

Customer support experience

Strong communication skills

Problem-solving skills

Attention to detail

Team-oriented

Adaptability

Fluent Italian (C2)

Intermediate English (B1-B2)

Descrizione del lavoro

A leading food delivery service based in Milano is seeking a Partner Operations Specialist to enhance the partner experience. In this role, you will manage operational requests, support menu setups, and handle refund processes, collaborating closely with various teams. Ideal candidates will have experience in customer support, strong communication skills, and fluency in Italian and English. This position is open to candidates from protected categories per Italian law.