Order Management & Customer Relationship Intern

Artemest; Lombardia; Hybrid; EUR 5,700 - 7,700; Full time

Benefits offered by this job

Ticket restaurant provided

Job summary

Artemest is seeking a motivated, organized Order Management & Customer Relationship Intern to support customers and suppliers in English. The role focuses on managing the full order lifecycle, solving post-order issues, and coordinating with Italian artisans and internal teams to ensure a high-quality customer experience.

The 6-month full-time internship offers a pathway to develop skills in order management, problem solving, and customer care while collaborating with logistics, finance and tech

Qualifications

• English proficiency required.
• Strong communication skills in English (written and spoken).
• Customer-care mindset with problem-solving abilities.

Responsibilities

• Provide excellent customer support (in English) through emails and calls.
• Understand customers’ requests and use problem solving skills to meet their expectations.
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients.
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions.
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance).
• Collaborate with internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience.
• Suggest retention initiatives and contribute to improve customer loyalty.
• Continuously evaluate internal customer care processes and propose business development initiatives.

Skills

English proficiency

Job description

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.

What will be your key responsibilities?

• Provide excellent customer support (in English) through emails and calls
• Understand customers’ requests and use problem solving skills to meet their expectations
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
• Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
• Suggest retention initiatives and contribute to improve customer loyalty
• Continuously evaluate internal customer care processes and propose business development initiatives

Offer information:

• Duration: 6 months
• Working hour: full-time (from Monday to Friday, from 9am to 6pm)
• Monthly compensation: 600€
• Ticket restaurant provided according to the company policy