Customer Service Intern - Armani Casa

GIORGIO ARMANI S.P.A.; Lombardia; On-site; EUR 42,000 - 52,000; Full time

Job summary

Giorgio Armani Spa seeks a detail-oriented Customer Service professional to support Armani Casa clients globally. You will handle direct customer and distributor inquiries, assist with quotations, and ensure accurate order entry in the company system.

Collaborating with Credit, Logistics, and Production teams, you will help ensure timely payments, shipping, and order status updates, contributing to a smooth end-to-end order experience for premium clients.

Qualifications

• Degree required.
• Fluency in Italian and English is essential.
• Excellent knowledge of Microsoft Office Suite, particularly Excel.

Responsibilities

• Daily interaction with direct customers and distributors, providing efficient support throughout all phases of the order cycle.
• Support in the preparation of commercial quotations and proposals for key clients.
• Order entry into the company system.
• Liaise with Credit and Logistics departments to ensure payment terms and shipping deadlines are met.
• Interact with Production to monitor order status and prepare ad hoc quotations.

Skills

Fluency in Italian and English

Education

Degree

Tools

Microsoft Office Suite

Excel

Job description

Giorgio Armani Spa

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and Purpose of the job

Within the Sales Department of Armani Casa, you will join the Customer Service Team and support all activities related to the management of customers’ orders at an international level.

Responsibilities

• Daily interaction with direct customers and distributors, providing efficient support throughout all phases of the order cycle
• Support in the preparation of commercial quotations and proposals for key clients
• Order entry into the company system
• Liaise with Credit and Logistics departments to ensure payment terms and shipping deadlines are met
• Interact with Production to monitor order status and prepare ad hoc quotations

Requirements

• Degree
• Excellent knowledge of Microsoft Office Suite, particularly Excel
• Fluency in both Italian and English
• Good communication and interpersonal skills
• Knowledge of any additional language is considered a plus

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