Order Management & Customer Experience Intern (6-Month)

Artemest; Lombardia; Hybrid; EUR 5,700 - 7,700; Full time

Benefits offered by this job

Ticket restaurant provided

Job summary

Artemest is seeking a motivated, organized Order Management & Customer Relationship Intern to support customers and suppliers in English. The role focuses on managing the full order lifecycle, solving post-order issues, and coordinating with Italian artisans and internal teams to ensure a high-quality customer experience.

The 6-month full-time internship offers a pathway to develop skills in order management, problem solving, and customer care while collaborating with logistics, finance and tech

Qualifications

• English proficiency required.
• Strong communication skills in English (written and spoken).
• Customer-care mindset with problem-solving abilities.

Responsibilities

• Provide excellent customer support (in English) through emails and calls.
• Understand customers’ requests and use problem solving skills to meet their expectations.
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients.
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions.
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance).
• Collaborate with internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience.
• Suggest retention initiatives and contribute to improve customer loyalty.
• Continuously evaluate internal customer care processes and propose business development initiatives.

Skills

English proficiency

Job description

Artemest is seeking a motivated, organized Order Management & Customer Relationship Intern to support customers and suppliers in English. The role focuses on managing the full order lifecycle, solving post-order issues, and coordinating with Italian artisans and internal teams to ensure a high-quality customer experience.

The 6-month full-time internship offers a pathway to develop skills in order management, problem solving, and customer care while collaborating with logistics, finance and tech