Ops Eng Technician - Jns, Opstech Solutions, Supply Chain...

Amazon; Pisa; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global technology company seeks an Ops Eng Technician in Pisa, Italy. The role entails supporting operations, troubleshooting equipment like thermal printers and PCs, and ensuring customer service excellence. Candidates should have a high school diploma and experience in a dynamic environment. This position offers a comprehensive benefits package, including health insurance and a competitive salary. Join the team to contribute to operational excellence in hardware fulfillment for AWS data centers.

Servizi

Comprehensive health insurance

401(k) matching

Paid time off

Parental leave

Competenze

• Experience in a dynamic environment with a high degree of customer service.
• Experience in troubleshooting thermal printers and handheld devices.
• Familiarity with Windows, Mac, and Linux operating systems.

Mansioni

• Support and work in assigned department.
• Work with customers to resolve inbound issues.
• Complete process audits and track performance.

Conoscenze

Customer service

Troubleshooting

Experience with thermal printers

PC and portable device setup

Support for multiple operating systems

Formazione

High school or equivalent

Descrizione del lavoro

Ops Eng Technician - JNS, OpsTech Solutions, Supply Chain

Key job responsibilities

• Support and work in assigned department, as required
• Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues
• Work through inbound receive tickets
• Complete process audits
• Assist with collecting metrics and product attributes
• Assist with testing out new technologies and software
• Track and report labor hours
• Write and verify SOP compliance
• Diagnose, route and resolve customer tickets
• Ensure successful area performance through tracking, reporting, and feedback of performance
• Participate in Operational Excellence initiatives
• Become an expert in Operations workflow
• Review and update SOP, as required
• Assist in keeping work area clean and organized
• Identify and address safety hazards within the work area
• Participate in safety initiatives
• Additional duties, as assigned

A day in the life

• Check for assigned work
• Review tickets, provide updates and / or chase stakeholders for updates
• Review the inbound receive area to check for blockers
• Sync with Operations and address any concerns / call‑outs
• Write SOPs
• Assist with operational problems
• Collect and collate data

About the team

The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.

Qualifications

• High school or equivalent
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience in a dynamic environment with a high degree of customer service
• Experience setting up, taking down and re‑locating PC systems
• Experience supporting Windows, Mac and / or Linux operating systems in a corporate setting

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https : / / hiring.amazon.com / why-amazon / benefits.