Operations Support Agent

FedEx; Pescara; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A leading global logistics provider is seeking an Operations Support Agent in Pescara, Italy. The role involves providing high-quality customer service and ensuring timely delivery of packages in a fast-paced environment. Ideal candidates should possess a Bachelor's degree in Economics, strong communication skills, attention to detail, and teamwork attitude. Competitive benefits and training opportunities are offered.

Servizi

Competitive benefits package

Formal training and on-the-job learning opportunities

Mansioni

• Answer incoming calls from customers regarding collection requests.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections.
• Input data into the tracking system.
• Maintain communication with the team and manager.
• Follow FedEx processes and regulatory requirements.
• Provide support to supervisor and team members.

Conoscenze

Communication Skills

Attention to Detail

Teamwork Attitude

Emotional Intelligence

Microsoft Office Skills

Problem Solving Skills

Formazione

Bachelor's degree in Economics

Descrizione del lavoro

Position

ITJ FedEx Express Italy s.r.l.

Address: VIA M. CARBONI

Scheduled Weekly Hours: 25

Worker Type: Temporary

Posting Start Date: 30-ott-2025

Posting Close Date: 8-nov-2025

Job Family: FXE-EU – Operations Support Agent (ID)

Overview

Join our team as we work each and every moment to deliver the most important package of someone's day. At FedEx, you'll be part of a team that helps make the world more connected by enabling global commerce, which helps businesses prosper, communities flourish, and people thrive. Through personal and professional support development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.

As a FedEx Operations Support Agent you will work in a fast‑paced environment with strict timelines. You will ensure that customers' urgent packages get to the right place on time, providing high‑quality customer service while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Key Responsibilities

• Answer incoming calls from customers in relation to collection requests along with delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections, prioritize and re‑allocate any failed deliveries for the next day’s delivery.
• Input data into our in‑house tracking system.
• Maintain clear and effective communication/collaboration with the team, manager, and other depots.
• Follow FedEx processes, procedures and controls as well as external regulatory requirements.
• Provide support to your supervisor and team members as required within the location.

Ideal Candidate

• Good communication and social skills
• Ability to manage own time effectively with attention to detail
• Teamwork attitude
• Good Emotional Intelligence skills

What We Offer

• FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on‑the‑job learning opportunities.
• FedEx is one of the most admired companies and trusted brands year after year.
• In joining FedEx, every team member commits to our Purple Promise to make every FedEx experience outstanding for the customer and for our fellow team members.
• Being a part of FedEx means you are part of a global network of solutions that continues to strengthen its capability to deliver what our customers need anytime, anywhere.

Required Experience

Unclear Seniority

Required Skills and Education

Bachelor: Economics (Required)

English (Required)

Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all.