Night Supervisor

Borgo Pignano Florence; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Italy is seeking a Night Supervisor to oversee night operations and ensure guest security. Responsibilities include welcoming guests, managing financial closure, monitoring safety systems, and ensuring compliance with service standards. The ideal candidate has at least 2 years of experience in a similar role and proficiency in English and Italian. This role offers a fixed-term contract with the potential for permanence, including a company canteen and training opportunities.

Servizi

Discount at sister hotels’ restaurant

Internal training

Welfare credit based on guest satisfaction

Company canteen

Uniform and laundry service

Competenze

• 2+ years experience in a similar luxury hotel or resort role.
• References required.
• EU Citizenship or work permit for extra UE citizens.

Mansioni

• Welcome and assist guests during check-in/check-out.
• Supervise property and manage common areas.
• Handle daily financial closure and reporting.
• Monitor surveillance systems for safety.
• Ensure compliance with Health and Safety regulations.

Conoscenze

English (C1)

Italian (C2)

Proficiency in hotel management systems

Microsoft Office Suite

Flexibility to work shifts

Descrizione del lavoro

The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated service even during nighttime hours.

Reports to: Front Desk Manager

MAIN DUTIES & RESPONSIBILITIES

• Welcoming and assisting guests during check-in/check-out throughout the shift. Managing in-house guest requests.
• Supervising the property, managing and monitoring common areas.
• Accurate handover and reporting of house status or client-specific information.
• Daily financial closure, verification of transactions, and preparation of end-of-day and next-day reports in accordance with company operational procedures.
• Cash handling as per operational procedures.
• Monitoring surveillance systems to ensure the safety of guests and staff.
• Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.
• Ensuring compliance with Borgo Pignano’s service standards.
• Ensuring compliance with Health and Safety regulations.

REQUIREMENTS

• English: C1, Italian: C2. A third language is a plus.
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred.
• References.
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• EU Citizenship or work permit for extra UE citizens.

OUR OFFER

• Fixed term working contract of 7 months from June 2026 according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in 2027.
• 40 hours per week over 5 days with two rotating days off.
• Discount equal to 50% in our sister hotels’ Restaurant.
• Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
• Training on Quality assessment and sector regulations.
• Welfare credit provided based on guest satisfaction.
• Company canteen.
• Uniform and uniform laundry service.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Strategy/Planning
• Administrative
• Customer Service

Industries

Hospitality