Night Concierge & Guest Experience Specialist

Accor Hotels; Roma; In loco; EUR 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Accor Hotels in Rome is seeking a guest-focused front desk professional to ensure a memorable experience from arrival to departure. You will greet guests, assist with check-in/check-out, respond to requests, and settle accounts while delivering exceptional service.

You will take the initiative to personalize experiences and promote hotel facilities to enhance stays, with fluency in English and additional languages considered a plus.

Competenze

• Service focused personality is essential.

Mansioni

• Greet, check-in, check-out, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Conoscenze

Service oriented

Guest service

Customer care

Descrizione del lavoro

Accor Hotels in Rome is seeking a guest-focused front desk professional to ensure a memorable experience from arrival to departure. You will greet guests, assist with check-in/check-out, respond to requests, and settle accounts while delivering exceptional service.

You will take the initiative to personalize experiences and promote hotel facilities to enhance stays, with fluency in English and additional languages considered a plus.