Night Concierge: Elevate Guest Experiences

SmartRecruiters, Inc.; Roma; In loco; EUR 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Accor-affiliated hotel in Rome seeks a guest-focused receptionist to assist guests from arrival to departure, ensuring a memorable stay. You will greet guests, manage check-in/check-out, respond to requests, and promote hotel facilities to enhance the experience.

You will upsell services, support a dynamic team, and contribute to a welcoming atmosphere. English fluency is preferred, additional languages are a plus, and Opera experience is valued.

Competenze

• Customer service orientation is required.
• Experience with Opera PMS is an asset.
• Fluency in English; additional languages are a plus.

Mansioni

• Greet guests, handle check-in and check-out, respond to requests, and settle accounts while delivering exceptional service.
• Take initiatives to add a personalized experience for guests.
• Proudly promote hotel facilities and upsell services to enhance guests' stays.

Conoscenze

Service orientation

Strumenti

Opera

Descrizione del lavoro

Accor-affiliated hotel in Rome seeks a guest-focused receptionist to assist guests from arrival to departure, ensuring a memorable stay. You will greet guests, manage check-in/check-out, respond to requests, and promote hotel facilities to enhance the experience.

You will upsell services, support a dynamic team, and contribute to a welcoming atmosphere. English fluency is preferred, additional languages are a plus, and Opera experience is valued.