Guest Experience Lead - Front Desk, Rome

Leonardo Hotels; Roma; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Support in reconciling work and family life

Europe-wide employee app 'LEAPP'

Discounts on accommodation and restaurants

Training and development programmes

Team events

Job summary

A vibrant hotel chain is seeking a Front Office Agent in Rome. The ideal candidate will ensure guests feel at home through exceptional service, manage check-in and check-out operations, and provide information about the hotel and city. Candidates should have a hospitality background, a Bachelor's degree in Hotel Management or Tourism, and strong communication skills in English and Italian. Join the team for a unique work experience in a vibrant environment with great perks.

Qualifications

• At least 1-year experience as front office agent or reception.
• Flexibility in working early, late and night shifts.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide exceptional personal service to guests.
• Handle check-in and check-out operations.
• Manage administrative tasks efficiently.
• Offer local information to guests about Roma.
• Answer phone calls promptly.

Skills

Authenticity

Excellent communication in English and Italian

Hospitality

Teamwork

Stress resistance

Education

Bachelor’s degree in Hotel Management or Tourism studies

Job description

A vibrant hotel chain is seeking a Front Office Agent in Rome. The ideal candidate will ensure guests feel at home through exceptional service, manage check-in and check-out operations, and provide information about the hotel and city. Candidates should have a hospitality background, a Bachelor's degree in Hotel Management or Tourism, and strong communication skills in English and Italian. Join the team for a unique work experience in a vibrant environment with great perks.