Guest Experience He artist – Front Desk

Accorhotel; Roma; In loco; EUR 21.000 - 27.000; Tempo pieno

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Descrizione del lavoro

Accorhotel in Rome, Italy is seeking a Reception Agent. You will greet guests, check-in and assist with requests to ensure a memorable stay. You will promote hotel facilities and upsell services to enhance guest experience.

Your profile includes a service-oriented mindset, prior hospitality experience, fluency in English, and familiarity with Opera PMS. Additional languages are a plus, and growth within the Accor network is encouraged.

Competenze

• Service-centric mindset and guest-focused approach.
• Previous hospitality experience is a plus.
• Fluent in English; additional languages are a plus.

Mansioni

• Greet guests, check-in and settle accounts while delivering exceptional service.
• Take initiative to add personalized touches to guest stays.
• Promote hotel facilities and upsell services to enhance guest experience.

Conoscenze

Customer service

English fluency

Upselling skills

Team player

Strumenti

Opera PMS

Descrizione del lavoro

Accorhotel in Rome, Italy is seeking a Reception Agent. You will greet guests, check-in and assist with requests to ensure a memorable stay. You will promote hotel facilities and upsell services to enhance guest experience.

Your profile includes a service-oriented mindset, prior hospitality experience, fluency in English, and familiarity with Opera PMS. Additional languages are a plus, and growth within the Accor network is encouraged.