Guest Experience Telephone Operator (Front Office)

Hesperia group; Roma; In loco; EUR 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member recognition programmes

Sustainability programme

Team member rates and promotions

Descrizione del lavoro

Minor Hotels Europe & Americas is seeking a Telephone Operator for our Rome location. You will be the personable point of contact for guests from arrival to departure, delivering courteous, efficient and friendly service in a luxury environment.

You will answer calls, forward requests, take reservations, handle complaints with hospitality expertise, and collaborate with all hotel departments to support front office operations. Fluent English and professional telephone presence are essential.

Competenze

• Completed hospitality industry training.
• Front office experience is a plus.
• Communication is friendly and appreciative.
• Love for hospitality and guest service.
• Excellent English language skills.
• High quality awareness and service orientation.
• Teamwork and mutual support valued.
• Positive charisma and good manners.
• Calm, pleasant telephone voice.
• PC skills including Microsoft, SAP and TMS are advantageous.
• Flexible time management with shifting schedules.

Mansioni

• Answer and forward guest requests by telephone and email, including restaurant reservations.
• Handle guest complaints with hospitality expertise and knowledge of the hotel.
• Coordinate with all hotel departments, providing administrative support to the front office.
• Convey hospitality spirit and reflect dedication to guests in service mindset.

Conoscenze

Front office experience

English proficiency

Communication skills

Hospitality knowledge

SAP/TMS familiarity

Formazione

Hospitality training

Strumenti

Microsoft Office

SAP

TMS

Descrizione del lavoro

Minor Hotels Europe & Americas is seeking a Telephone Operator for our Rome location. You will be the personable point of contact for guests from arrival to departure, delivering courteous, efficient and friendly service in a luxury environment.

You will answer calls, forward requests, take reservations, handle complaints with hospitality expertise, and collaborate with all hotel departments to support front office operations. Fluent English and professional telephone presence are essential.