Concierge & Guest Services Associate – Rome

EDITION; Roma; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

EDITION Hotels in Rome is seeking a guest services associate to respond to guest requests, arrange services, and provide information about the property and local amenities. You will answer calls, take notes, and coordinate with other departments to resolve issues while maintaining high service standards.

The role requires handling guest needs with clear, professional communication and supporting a seamless guest experience in a luxury hospitality setting.

Competenze

• High school diploma or GED required.
• No related work experience specified.
• No supervisory experience required.

Mansioni

• Respond to guest requests for special arrangements or services and coordinate with providers.
• Answer calls, messages and questions, ensuring follow-up for guest satisfaction.
• Gather information about the property and local area to inform guests.
• Coordinate with other departments to resolve guest issues and maintain service quality.

Conoscenze

Customer service

Communication

Formazione

High school diploma or GED

Descrizione del lavoro

EDITION Hotels in Rome is seeking a guest services associate to respond to guest requests, arrange services, and provide information about the property and local amenities. You will answer calls, take notes, and coordinate with other departments to resolve issues while maintaining high service standards.

The role requires handling guest needs with clear, professional communication and supporting a seamless guest experience in a luxury hospitality setting.