Lux Hospitality Concierge — Global Openings & Growth

Experimental; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training & career development

Mobility across venues

Discounts at venues

Descrizione del lavoro

Experimental Roma is opening in mid-2026 on Via Ludovisi, offering an elegant, cinematic destination in Rome. You will be the first point of contact for guests, ensuring a warm welcome and impeccable service throughout their stay, handling reservations, inquiries, and billing with a proactive attitude.

Ideal candidates bring experience in hotel reception, fluency in Italian and English, and a strong service mindset.

Competenze

• Well-groomed appearance and service mindset.
• Experience in hotel reception, preferably high-end.
• Fluent in Italian and English; a third language is a plus.
• Proficiency in Microsoft Office; Opera knowledge is an advantage.

Mansioni

• Welcoming and assisting guests from arrival through departure.
• Answering phone calls and managing reservations accurately.
• Informing guests about stay conditions, services, and local activities.
• Handling billing, payments, and various administrative tasks.
• Promoting the property and contributing to guest satisfaction and loyalty.
• Helping achieve the department’s qualitative and quantitative objectives.
• Carrying out any additional tasks assigned by management.

Conoscenze

Interpersonal skills

Customer service

Attention to detail

Team spirit

Microsoft Office

Opera software

Fluent Italian

Fluent English

Availability

Strumenti

Microsoft Office

Opera

Descrizione del lavoro

Experimental Roma is opening in mid-2026 on Via Ludovisi, offering an elegant, cinematic destination in Rome. You will be the first point of contact for guests, ensuring a warm welcome and impeccable service throughout their stay, handling reservations, inquiries, and billing with a proactive attitude.

Ideal candidates bring experience in hotel reception, fluency in Italian and English, and a strong service mindset.