New Opening - Teatro Luxury Apartments, Firenze - Guest Service Agent

STARHOTELS S.P.A.; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality group in Florence is looking for a Front Desk Associate to create memorable experiences for guests at the new Teatro Luxury Apartments. Responsibilities include managing check-in and check-out, assisting guests with inquiries, and maintaining high customer service standards. The ideal candidate will possess fluency in Italian and English, excellent communication skills, and a passion for hospitality. This role offers stylish uniforms, career advancement opportunities, and discounts at partner services.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays within the group

Discounts with partners

Ticket Restaurants for delightful dining

Competenze

• Fluency in Italian and English is required.
• A passion for hospitality is essential.
• Impeccable grooming standards are necessary.

Mansioni

• Respond promptly to guest inquiries and assist them.
• Handle check-in and check-out activities.
• Manage guest messages and requests efficiently.
• Ensure lobby and Front Desk compliance with standards.
• Stay updated about hotel services and events.

Conoscenze

Excellent communication skills

Customer service commitment

Problem-solving abilities

Mastery of the local area

Strumenti

Opera PMS

Descrizione del lavoro

Overview

At Starhotels we are thrilled about the new opening of the Teatro Luxury Apartments in the heart of Florence, Summer 2025. The fascinating atmosphere will catch guests at first sight. Ready to create memorable experiences and showcase your special attitude and brilliant personality?

As the first point of contact for our guests, you\'ll create memorable experiences during arrival, stay and departure.

Responsibilities

• Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
• Handling check-in, check-out activities as well as other related tasks.
• Efficiently managing guest messages and requests.
• Staying updated about hotel services, guest needs, and special events.
• Ensuring lobby and Front Desk standards and safety compliance.
• Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations

• A unique personality and a true passion for hospitality.
• Familiarity with Opera PMS for efficient operations.
• Excellent communication skills.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Impeccable grooming standards.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.
• Mastery of the local area, enhancing guest experiences.

Languages

• Italian - fluently
• English - fluently
• Additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Discounts with our partners.
• Ticket Restaurants for delightful dining.

Growth and opportunities

• Exceptional career advancement opportunities through Performance Management Program.
• An attractive compensation package based on your experience.
• The chance to be part of an ambitious, caring organization.
• Join us to shape your outstanding career!