MYBUS Coordinator (Japanese Speaking)

DER Touristik Suisse AG; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global travel company is seeking a MYBUS Coordinator for their Rome office. The role involves creating bookings, arranging travel logistics, and providing customer service in Japanese. Ideal candidates must possess excellent communication skills in Japanese, Italian, and English, along with customer service experience. Join a supportive team with opportunities for growth and flexible working.

Servizi

Global Brand opportunity

Company wide bonus scheme

Flexible & Hybrid working

Competenze

• Excellent communication skills with team and customers.
• Ability to plan own tasks efficiently.
• Attention to detail in all tasks.

Mansioni

• Create and amend bookings for tours.
• Arrange guides, coaches, and activities for travelers.
• Support Japanese language customers effectively.

Conoscenze

Customer service experience

Native level Japanese language

Good Italian communication skills

Good English communication skills

Destination knowledge (Italy)

Strumenti

Microsoft packages

Descrizione del lavoro

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

We are currently looking for a MYBUS Coordinator, who will work in our Rome office.

Key Activities

• Create/amend bookings
• Arrange guide, coach, car, entrance ticket, restaurant, train, etc.
• Operation of the tours including emergency phone duty
• Japanese language customer service desk
• Register and maintain product information on dedicated systems
• Create and update sales materials (website, social media etc)
• Issue Invoice

Role requirements

• Can communicate well with team and customers
• Can plan own tasks
• Accurate in input and output
• Polite and kind manner of communication with customers
• Challenge new skills

Skills & Qualifications

• Customer service experience
• Native level Japanese language in oral and written communication skills are necessary
• Good Italian and English oral and written communication skills are necessary
• Destination knowledge (Italy) is preferred
• Moderate computer literature – experience in working with Microsoft packages is desirable
• Experience or interests in shooting & editing picture videos, posting them on SNS is preferred

What We Offer:

• Global Brand: Opportunity to work in an international environment.
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working (after passing the probation period established by National Contract)
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment