Multilingual Customer Support Specialist - Remote/On-site (Athens)

Cross Border Talents; Napoli; Ibrido; EUR 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Language bonuses

Complete training and onboarding

Descrizione del lavoro

Cross Border Talents is seeking a Customer Support Specialist fluent in English and one of Italian, French, or Portuguese to assist international clients via chat, email, and phone from Athens, Greece. The role offers both on-site and remote options within Greece, with relocation support for eligible candidates.

You will handle inquiries in multiple languages, troubleshoot account and product issues, and collaborate with colleagues to resolve complex cases while delivering high-quality service

Competenze

• Fluency (C1/C2) in Italian, French, OR Portuguese.
• English proficiency at B2.
• Strong communication and interpersonal skills.
• Eligible to work in Greece (EU citizenship or valid work permit).

Mansioni

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to collaborate with complex cases.

Conoscenze

English (B2)

Italian

French

Portuguese

Descrizione del lavoro

Cross Border Talents is seeking a Customer Support Specialist fluent in English and one of Italian, French, or Portuguese to assist international clients via chat, email, and phone from Athens, Greece. The role offers both on-site and remote options within Greece, with relocation support for eligible candidates.

You will handle inquiries in multiple languages, troubleshoot account and product issues, and collaborate with colleagues to resolve complex cases while delivering high-quality service