Customer Support Specialist - Greece

Cross Border Talents; Bologna; Ibrido; EUR 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary bonuses

Flexible work options

Relocation support

Training and onboarding

Career growth

Descrizione del lavoro

Cross Border Talents is seeking a Customer Support Specialist fluent in English and at least one of Italian, French, or Portuguese. The role offers a mix of on-site in Athens and remote options within Greece.

You will assist international clients via chat, email, and phone, delivering top-tier service and resolving issues efficiently. A friendly, customer-oriented approach and strong communication skills are essential for success.

Competenze

• Fluency in Italian, French, or Portuguese plus English at B2 level.
• Strong communication and interpersonal skills.
• Experience in customer support is a plus.

Mansioni

• Handle inquiries via phone, email, and live chat in assigned language and English.
• Provide information and troubleshoot customer accounts, services or products.
• Maintain high customer satisfaction by timely, professional responses.
• Collaborate with team and internal departments on complex cases.

Conoscenze

Italian

French

Portuguese

English (B2)

Descrizione del lavoro

Job Title: Customer Support Specialist (Remote / On-site) - Greece

Languages Required:

• Italian + English
• French + English
• Portuguese + English

Location: Athens, Greece On-site or Remote (within Greece)

About the Role:

We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.

Key Responsibilities:

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to collaborate with complex cases.

Requirements:

• Fluency (C1/C2) in Italian, French, OR Portuguese.
• Professional working proficiency B2 in English.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to adapt to new software tools.
• Previous experience in customer support or call centre operations is a plus, but not required.
• Eligible to work in Greece (EU citizenship or valid work permit).

What We Offer:

• Competitive salary package + language bonuses.
• Flexible work arrangements (On-site in Athens or Remote options).
• Relocation support package for candidates moving to Greece (if applicable).
• Complete training and onboarding program.
• Opportunities for career growth in an international environment.