Customer Support Specialist (Remote / On-site) - Greece

Cross Border Talents; Milano; Ibrido; EUR 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Language bonuses

Flexible work arrangements

Relocation support

Descrizione del lavoro

Cross Border Talents is seeking a Customer Support Specialist fluent in English and another European language to assist international clients via chat, email, and phone from Athens, Greece. You can work onsite or remotely within Greece.

You'll resolve account or service inquiries, collaborate with internal teams, and deliver high-quality service in multiple languages. Prior support experience is a plus, but training is provided, and relocation support may be offered for eligible candidates.

Competenze

• Fluency (C1/C2) in Italian, French, or Portuguese.
• Professional working proficiency B2 in English.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to adapt to new software tools.
• Previous experience in customer support or call centre operations is a plus, but not required.
• Eligible to work in Greece (EU citizenship or valid work permit).

Mansioni

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to resolve complex cases.

Conoscenze

Italian

French

Portuguese

English

Descrizione del lavoro

Job Title: Customer Support Specialist (Remote / On-site) - Greece

Languages Required:

• Italian + English
• French + English
• Portuguese + English

Location: Athens, Greece On-site or Remote (within Greece)

About the Role:

We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.

Key Responsibilities:

• Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
• Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
• Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
• Collaborate with team members and internal departments to collaborate with complex cases.

Requirements:

• Fluency (C1/C2) in Italian, French, OR Portuguese.
• Professional working proficiency B2 in English.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to adapt to new software tools.
• Previous experience in customer support or call centre operations is a plus, but not required.
• Eligible to work in Greece (EU citizenship or valid work permit).

What We Offer:

• Competitive salary package + language bonuses.
• Flexible work arrangements (On-site in Athens or Remote options).
• Relocation support package for candidates moving to Greece (if applicable).
• Complete training and onboarding program.
• Opportunities for career growth in an international environment.